Research Scientist, Kaggle
Google (10000+ pracowników)
Programowanie Frontend
Programowanie Backend
Poland
Pełny etat
Law
Doctoral degree
Java
Master's degree
C++
JavaScript
Natural language processing
AI
Python
Mobile devices
Senior Incident Manager
Jit Team
Administracja systemami
Cyberbezpieczeństwo
Zarządzanie projektami IT
Wsparcie techniczne
Just Join IT
Warsaw(Poland)
Gdynia(Poland)
Gdańsk(Poland)
Hybrydowo
Pełny etat
Senior
16,000 - 20,000 PLN / miesiąc
Project Management
ITIL
Jira
Confluence
Monitoring Tools
Salary: 800-1000 PLN/day on B2B
Work model: hybrid from Gdynia / Gdańsk / Warszawa (3 days per week from the office)
Why choose this offer?
You can expect a flexible work organization
The international work environment will give you the opportunity to interact with the English language on a daily basis
Scandinavian organizational culture will provide you with work-life balance, you will gain time for additional training (financed by Jit)
The Jit community will bring you a nice time during regular integration meetings
Project
We are looking for an experienced Incident Manager to join a large-scale international financial environment supporting business-critical applications and services.
In this role, you will be responsible for driving the end-to-end incident management process, coordinating technical and business stakeholders, maintaining operational governance, and ensuring timely resolution of incidents impacting production services.
You will act as the central point of coordination during incident handling, helping technical teams identify ownership, remove blockers, mitigate risks, and maintain a clear management overview of ongoing incidents and operational challenges.
Responsibilities you'll have
Own the end-to-end Incident Management process across multiple services and platforms
Drive incident triage, prioritization, escalation, and resolution activities
Lead incident bridge calls and coordinate technical and business stakeholders
Identify and actively manage aging, stuck, and unresolved incidents
Challenge unclear ownership and drive accountability across teams
Monitor SLA compliance and escalate risks proactively
Ensure incidents are properly documented and closed according to established procedures
Coordinate cross-functional teams during major incidents and service disruptions
Track follow-up actions and ensure agreed activities are completed on time
Identify recurring incident patterns and collaborate with Problem Management teams
Prepare incident reports, KPIs, trend analysis, and management presentations
Provide regular operational updates to senior stakeholders and business representatives
Maintain a consolidated incident overview across multiple tracking systems
Expected competences and knowledge
At least 5 years of experience in Incident Management or IT Service Management
Strong understanding of the complete incident lifecycle
Experience supporting enterprise-scale and business-critical environments
Technical understanding of applications, infrastructure, integrations, APIs, databases, middleware, and containers
Experience coordinating L2, L3, Development, Infrastructure, and Business teams
Practical knowledge of ITIL Incident, Problem, and Change Management
Strong stakeholder management and communication skills
Experience leading incident war rooms and triage calls
Ability to manage escalations across multiple teams and organizational units
Strong analytical and reporting skills
Experience working with SLA management and operational governance
Excellent English communication skills
Technologies you'll work with
BMC Helix
Jira
Confluence
Excel
APIs
Containers
Databases
Monitoring Platforms
ITSM Tools
ITIL Framework
Client – why choose this particular client from the Jit portfolio?
Jit Team has had an over-decade-long relationship with the leading financial group in the Nordic countries, and we are privileged to be our client's premier partner in Poland. At present, over 200 Jit personnel are engaged in the completion of more than 60 projects for this Norwegian major provider of financial services with a global presence and a strong focus on modern technology. Our customer's work atmosphere is epitomized by the Scandinavian culture, which is conducive to people who place emphasis on work-life balance and feedback culture. Furthermore, all projects are executed in international teams, giving constant exposure to the English language.
About Jit Team
The Human Factor of IT - it’s not just a slogan, it’s a philosophy. The foundation of Jit Team is people, which is why we prioritise you. We employ over 770 experienced experts, to whom we offer developmental projects, a wide range of benefits, and a proprietary professional development programme. Together with clients from around the world, we create innovative IT solutions delivered by highly specialised and efficient teams.
Behind our maxim are also charitable and educational activities. We support schools, universities, and educational institutions by conducting workshops, running educational projects, sponsoring events, and donating learning equipment. We offer internships that help launch careers in IT. We support water rescuers and hospitals by providing the necessary equipment. We also support numerous charitable organisations helping people in need, children, and the elderly. We are a Polish company and we share what we have achieved over more than 15 years of activity. By supporting local initiatives, we contribute to the circulation of good energy.