At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Heineken Business Services (HBS) Senior Rewards and Performance Specialist is responsible for executing transactional and operational activities across performance and rewards. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality operational support, and maintaining alignment with organizational goals.

Your responsibilities would include:

resolving Tier 2 performance and rewards cases
redirecting complex requests to CoEs or OpCos
monitoring SLAs and escalate issues
ensuring data accuracy, privacy, compliance, and four-eyes checks
supporting performance cycle setup, form launches, and data tracking
tracking progress and completion of performance reviews
administering annual compensation and incentive cycles
maintaining job catalogues, grading updates, and role evaluations
maintaining knowledge bases, FAQs, and documentation.

You are a good candidate if you have:

more than 3 years of relevant experience in handling complex Performance and Rewards processes. You serve as point of escalation for within peers, onboard new joiners in the team, propose CPI initiatives to automate and improve quality of the tasks
Bachelor’s degree in human resources, business administration, or a related field
strong understanding of People Function processes, especially Performance and Rewards processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)
strong customer service and problem-solving capability
excellent communication and interpersonal skills
high attention to detail and ability to handle sensitive information
strong focus on operational and customer service excellence
proficiency with MS Office suite or related software, and collaboration tools (Teams, SharePoint)
excellent English (any other regional language is a plus).

You are a perfect match if you also have:

experience in service delivery or shared services environments.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

#LI-HYBRID

Research Scientist, Kaggle

Research Scientist, Kaggle

Senior Rewards and Performance Specialist

Więcej ofert w kategorii Analiza danych

Workforce Insights Manager

Finance & Data Analyst (she/he/they)

Database Performance Architect (MS SQL Server)

Data Management Senior Analyst

Data Policy & Controls Analyst