We are a software company building solutions for a global travel organization. Our platforms help make travel experiences smoother and more enjoyable for users around the world.

By joining us, you will have the opportunity to work in an international environment, support business-critical applications, and continuously develop your technical and analytical skills.

We are a collaborative team that values openness, problem-solving, and fresh ideas. If you enjoy working with applications, troubleshooting issues, and supporting users — this role could be a great fit for you.

Your responsibilities

Providing application support and guidance to end users, including configuration and best practices
Taking ownership of incidents — from escalation through analysis to resolution
Troubleshooting and resolving technical issues in a timely and efficient manner
Communicating clearly with stakeholders throughout the support process
Delivering high-quality support to internal teams and business users
Creating and maintaining documentation and contributing to the knowledge base
Supporting business analysis, requirements gathering, and testing activities
Collaborating closely with QA and other technical teams
Participating in on-call (24/7) support on a rotational basis

Our requirements

Very good command of English (C1/C2)
Hands-on experience with Salesforce (strong practical knowledge required)
Experience in application support or service desk environment
Strong troubleshooting, analytical, and problem-solving skills
Ability to clearly explain technical issues and solutions to non-technical users
Technical education or relevant experience
Strong customer-oriented mindset and service approach
Ability to work under pressure and manage multiple tasks effectively
Good organizational and prioritization skills
Ability to work independently and as part of a team
Strong communication and interpersonal skills

Nice to have

Experience with tools such as ServiceNow (or similar ticketing systems), Jira, or GitHub
Familiarity with Umbraco, REST APIs, Datadog, or Informatica

What we offer

Hybrid work model (1–2 days per week in the office)
Opportunity to work on global platforms used by international customers
Collaborative and supportive team environment
Continuous learning and development opportunities
English lessons
Attractive remuneration in Euro
Individual development budget
Mentoring and support from experienced professionals
Flexible working hours
Participation in conferences and industry events
Partially or fully funded training

Interested? Apply and become part of a team that keeps our global platforms running smoothly.

Research Scientist, Kaggle

Research Scientist, Kaggle

Technical Application Support Analyst

Więcej ofert w kategorii Wsparcie techniczne

Technik Utrzymania Ruchu

Derivatives Specialist, Associate 1

Senior Solution Engineer (Observability & Linux, EMEA, Remote)

Technical Sales Manager – Electrical Services (m/f/d)

Monter instalacji przeciwpożarowych – tryskaczowych K/M (Warszawa)