How can we help?
Pick the path that fits your goal. Share product ideas on our feedback platform, or contact our team by email for private, account-specific help.
Feedback Platform
Post ideas, report non-sensitive bugs, and upvote requests. Join the conversation and help shape the roadmap.
- Feature ideas, suggestions, voting, roadmap discussions
- Minor bugs and usability improvements (non-urgent)
- Public by default so others can discover and upvote
Open Feedback Platform
We continuously review new posts and factor them into planning.
Email Support
Get private, direct help from our team for account-related or sensitive matters.
- Account access, security, and data/privacy questions
- Billing, invoices, and subscription changes
- Urgent issues or anything requiring private details
Contact Us by Email
If the button doesn’t work, please contact us at support@onetap.work
Refunds & Billing
Ask for a refund or flag a charge you do not recognise. One email, and a person reads it.
- Unexpected, duplicate or unrecognised charges
- Withdrawal within 14 days of subscribing
- Include your account email, the payment date and the amount
Request a refund
We reply within 14 calendar days, as set out in our Terms of Service. If the button doesn’t work, write to us at support@onetap.work.