SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide.

Responsibilities:

Manage, and resolve ONIT platform issues (incidents, service requests, and change requests) using ticketing systems like ServiceNow or Jira, adhering strictly to SLA frameworks.
Partner with Legal Operations, IT teams, and external vendor support to drive timely resolutions and continuous system improvements.
Configure and maintain core ONIT modules, including matter management, spend management (eBilling), and vendor/outside counsel workflows.
Design and implement custom ONIT platform configurations, workflows, and tailored solutions aligned with Legal business requirements, leading technical design sessions to translate business needs into scalable solutions.
Develop and maintain robust integrations connecting ONIT with core enterprise systems (ERP, CLM, finance tools) using APIs and middleware.

Skills:

5+ years of hands-on experience supporting and configuring enterprise Legal Tech platforms (ONIT, TeamConnect, Legal Tracker, or similar ELM tools).
In-depth understanding of Legal Ops processes, including matter management, eBilling/outside counsel spend, and contract lifecycle management (CLM).
Proven ability to build and maintain system integrations using REST/SOAP APIs and enterprise middleware tools.
Hands-on experience working with ticketing systems (Jira, ServiceNow) within structured, SLA-driven support models.
Excellent verbal and written communication skills with a strong ability to bridge technical IT teams and non-technical Legal and Finance stakeholders.

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