Company:
Oliver Wyman
Description:
Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
Who We Are:
Oliver Wyman is a global management consulting firm. We work with clients through their most defining moments, combining deep industry knowledge, specialized expertise, and the power of perspective to help them adapt, grow, and thrive.
We believe diverse perspectives make the work stronger. Our colleagues bring different backgrounds, experiences, and ways of thinking to help solve complex problems and create lasting impact for clients, colleagues, and communities.
At Oliver Wyman, we are proud of the values that we aspire to live by. We are committed to creating an inclusive environment where everyone can thrive and reach their full potential.
Role Purpose:
We are looking for an experienced Research Team Manager to lead a team of research professionals within Oliver Wyman's Knowledge Services function in Warsaw.
In this role, you will lead a team delivering high-quality market intelligence and research to support Oliver Wyman's consulting engagements, business development activities, and broader business priorities, with a focus on research delivery across Europe (EUR) and India, Middle East, and Africa (IMEA).
Combining deep research expertise with people leadership, stakeholder management, and operational excellence, you will ensure the team delivers insightful, analytically rigorous research that helps consultants and internal stakeholders address complex business questions.
You will manage a team of approximately 10 researchers, taking responsibility for their performance, professional development, and the overall effectiveness of research delivery. You will also play an important role in improving research methodologies, driving responsible adoption of AI-enabled capabilities, and contributing to the implementation of global Knowledge Services initiatives.
Working closely with consulting teams, peer Research Managers, and Knowledge Services colleagues globally, you will help strengthen the quality, efficiency, and business impact of research services.
Why Join Us:
- Make an impact through research: Lead the delivery of market intelligence and insights that help Oliver Wyman teams develop business opportunities, address client challenges, and deliver consulting engagements.
- Lead and develop a talented team: Coach, mentor, and support research professionals, helping them strengthen their expertise, grow their careers, and deliver their best work.
- Collaborate across the business: Work closely with consulting practices, senior stakeholders, and Knowledge Services teams across geographies and sectors.
- Shape the future of research delivery: Lead improvements in research quality, operational efficiency, and the responsible use of AI-enabled tools and methodologies.
- Grow in a collaborative environment: Join a global organization that values intellectual curiosity, diverse perspectives, professional development, and continuous improvement.
How This Role Will Contribute to Team Success:
Your contribution will span five key areas:
1. Research excellence and delivery: Ensure the team consistently delivers accurate, insightful, and high-quality research that addresses complex business questions and supports consulting and business development priorities.
2. People leadership and development: Build and lead a high-performing team through effective recruitment, performance management, coaching, career development, and an inclusive team culture.
3. Internal client relationships: Develop trusted relationships with consulting teams and other stakeholders, anticipate evolving research needs, and translate business requirements into effective research solutions.
4. Operational effectiveness: Improve research workflows, resource allocation, and delivery processes, using performance indicators and stakeholder feedback to drive continuous improvement.
5. Research innovation and AI adoption: Lead practical improvements in the application of AI-enabled research tools and methodologies while contributing to the implementation of broader Knowledge Services initiatives and strategic priorities.
Your Day-to-Day:
- Research Delivery and Quality Management
- Lead the delivery of cross-sector research and market intelligence to support consulting engagements and business development activities, with a focus on EUR and IMEA.
- Guide the team in structuring complex research questions, designing effective research approaches, and selecting appropriate information sources and methodologies.
- Provide subject matter expertise, analytical direction, and quality oversight to ensure research deliverables are accurate, relevant, and aligned with stakeholder requirements.
- Oversee research workflow, workload allocation, competing priorities, and delivery commitments to maintain high standards of quality and responsiveness.
- Internal Client Engagement and Stakeholder Management
- Build and maintain trusted relationships with consulting teams, practice stakeholders, and other internal clients.
- Maintain a strong understanding of evolving business priorities and stakeholder needs to ensure research services remain relevant and effective.
- Act as advisor and lead discussions on complex research needs, helping stakeholders clarify their business questions and identify effective research solutions.
- Collaborate with Knowledge Services colleagues and consultants to develop, improve, and deliver research and knowledge products, including contributions to strategic projects.
- People Leadership and Development
- Lead, motivate, and develop a team of approximately 8–10 research professionals based in Warsaw.
- Build a high-performing, inclusive, and collaborative team culture that promotes accountability, knowledge sharing, and continuous learning.
- Identify team capability gaps and implement development initiatives that strengthen research expertise, client service, and emerging technical skills.
- Take responsibility for talent development and people management across the employee lifecycle, including recruitment, goal setting, performance management, development planning, promotion decisions, and other staffing-related matters
- Operational Excellence and Knowledge Services Development
- Identify opportunities to improve workflow efficiency, research quality, resource allocation, and service responsiveness.
- Develop and implement operational improvements that strengthen the team's effectiveness and the value delivered to internal clients.
- Collaborate with peer Research Managers and Knowledge Services colleagues to design and implement improvements to research processes, methodologies, and ways of working.
- Contribute to the implementation of global Knowledge Services strategy and initiatives, translating agreed priorities into practical improvements within the team's scope of responsibility.
- Research Innovation and Responsible AI Adoption
- Lead the identification, evaluation, and implementation of AI-enabled improvements to research workflows, methodologies, and service delivery.
- Apply hands-on experience with AI tools to enhance research efficiency, information synthesis, analytical quality, and insights generation.
- Identify opportunities to integrate AI capabilities into research processes while maintaining appropriate standards of accuracy, information integrity, confidentiality, and responsible use.
- Guide and develop team members in the effective and responsible application of AI-enabled research tools.
Skills & What You Bring to the Team:
We are looking for an experienced research professional who combines strong analytical expertise with demonstrated people leadership, excellent stakeholder management skills, and the ability to drive operational and technological improvements.
- Essential Professional Experience
- At least 7 years of relevant professional experience in research, market intelligence, or research-focused consulting, with demonstrated experience managing complex research assignments and delivering high-quality outputs.
- Proven experience managing and developing a team, including performance management, coaching, goal setting, and professional development.
- Strong experience designing and overseeing research approaches, evaluating information quality, and translating complex findings into meaningful business insights.
- Demonstrated ability to manage relationships with senior internal or external stakeholders and respond effectively to complex business requirements.
- Experience managing research operations, balancing competing priorities, and implementing process or service delivery improvements.
- Hands-on experience using AI-enabled tools in research or market intelligence workflows, including an understanding of their practical applications, limitations, and responsible use.
- Core Skills and Capabilities
- Research expertise: Strong ability to structure complex research questions, select appropriate methodologies, critically evaluate sources, and maintain high standards of analytical integrity.
- People leadership: Demonstrated ability to lead and develop teams, manage performance, make sound people-management decisions, and foster a supportive, high-performance culture.
- Client orientation: Strong commitment to understanding stakeholder needs, managing expectations, and delivering research services that create business value.
- Communication and stakeholder management: Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at different levels of seniority.
- Operational management: Ability to manage workloads, prioritize resources, use performance indicators, and implement practical improvements to service delivery.
- AI and digital capabilities: Practical understanding of how AI-enabled tools can improve research delivery, combined with sound judgment regarding their limitations, quality risks, and responsible application.
- Change leadership: Ability to introduce new tools, processes, and ways of working while supporting colleagues through change.
- Collaboration: Ability to work effectively across geographies, functions, and teams in a global professional services environment.
- Adaptability and continuous learning: Curiosity about emerging technologies and research approaches, with a commitment to continuous improvement.
- Language skills: Fluency in English is required.
What Will Make You Stand Out:
The following experience and attributes would be particularly valuable:
- Experience delivering research and market intelligence within a management consulting or professional services organization.
- Experience supporting consulting teams across multiple sectors, practices, or geographies.
- A strong track record of improving research operations, team productivity, service quality, or stakeholder satisfaction.
- Demonstrated success in leading the adoption of AI-enabled research capabilities and supporting colleagues in applying new technologies effectively.
- Experience contributing to cross-team initiatives, research innovation, or the development of knowledge products.
Location and Working Arrangements:
Location: Warsaw, Poland
Working arrangement: Hybrid — two days per week in the office and three days per week working remotely.
What we can offer you:
- Full time job contract with an attractive compensation package (including year-end financial bonus)
- Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
- Opportunity for professional growth in a stable, global company
- Access to mentoring and training programs
- Inclusive culture with Employee Resources Groups and CSR activities
- Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance
- Fresh fruit, beverages and snacks while working in our modern office near the city center
Please submit your application in English.
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
- We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
- We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
- We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
- We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
- We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
- We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
Marsh and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.