Research Scientist, Kaggle
Google (10000+ pracowników)
Programowanie Frontend
Programowanie Backend
Poland
Pełny etat
Law
Doctoral degree
Java
Master's degree
C++
JavaScript
Natural language processing
AI
Python
Mobile devices
Senior ServiceNow Developer– AI & Automation (f/m/x)
Sii
AI i Uczenie Maszynowe
Testy automatyczne IT
DevOps
Programowanie Low‑code/No‑code
Just Join IT
Warsaw(Poland)
Rzeszów(Poland)
Lublin(Poland)
Białystok(Poland)
Wrocław(Poland)
Toruń(Poland)
Szczecin(Poland)
Poznań(Poland)
Piła(Poland)
Łódź(Poland)
Kraków(Poland)
Zdalnie
Pełny etat
Senior
ServiceNow Now Assist
IT Service Management (ITSM)
We are looking for an experienced professional to support the implementation and optimization of AI-driven capabilities within a modern enterprise service management platform. In this role, you will help shape the adoption of generative AI solutions, improve digital support experiences, and enhance operational efficiency across the organization. You will collaborate with technical and business stakeholders to identify valuable AI use cases, deliver scalable solutions, and establish governance frameworks that support long-term innovation.
Your tasks
Review the current ServiceNow AI setup and identify areas for improvement
Define AI priorities, roadmap, and practical use cases together with business and platform stakeholders
Configure, maintain, and optimize Now Assist, AI Search, Virtual Agent, and other AI capabilities
Build and enhance AI-driven solutions, custom skills, chatbots, and workflow automations
Ensure security, compliance, testing, and quality of AI implementations
Collaborate with stakeholders, provide recommendations, create documentation, and support long-term platform growth
Requirements
Minimum 5 years of hands-on experience in ServiceNow development, including extensive work in enterprise environments
Strong background in Virtual Agent, conversational experiences, and AI-driven automation
Advanced ServiceNow development skills, including JavaScript, integrations, APIs, and workflows
Deep understanding of ITSM processes and ServiceNow best practices
Hands-on expertise with ServiceNow AI, Now Assist, and generative AI solutions
ServiceNow CSA, CAD, and CIS Data Foundations and other mainline certifications will be an advantage
Excellent English skills, enabling seamless collaboration in an international environment