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Watch Repair Intake & Administration Coordinator

Postal Repairs UK Ltd – Altrincham, Greater Manchester, WA14 4DZ

£26,000–£30,000 per year, depending on experience
Full-time | Permanent | In person

The Role

We are looking for an exceptionally organised, dependable and detail-focused person to take ownership of the intake and administration of customer watches arriving at our Altrincham workshop.

This is not a conventional desk-based administration role. You will personally handle, photograph, inspect and accurately record customers' watches, many of which are valuable and highly sentimental.

Every watch needs to be correctly identified, documented and moved securely through our workshop process. Accuracy, organisation and trust are therefore fundamental to this position.

You do not need to be a watch expert. We will provide training in watch terminology, repair processes and our systems. We are more interested in finding someone with the right attitude, excellent attention to detail and the ability to take responsibility for their work.

What You'll Be Doing

Your responsibilities will include:

• Receiving and opening incoming customer parcels.
• Carefully handling watches and customer property.
• Checking watches and accompanying items against customer information.
• Photographing watches and accurately recording their condition on arrival.
• Booking watches into our repair management system.
• Identifying and recording discrepancies, damage or missing information.
• Ensuring watches and accompanying items remain correctly identified and securely controlled throughout the workshop process.
• Organising incoming repairs securely within the workshop.
• Preparing jobs for assessment by our technicians.
• Tracking watches through the different stages of the repair process.
• Maintaining accurate workshop records.
• Supporting stock and parts administration.
• Preparing repaired watches and documentation for secure return to customers.
• Supporting the wider workshop team with day-to-day administration.

As your knowledge develops, there will be an opportunity to progress into preparing repair estimates and quotations and to take greater responsibility for workshop coordination.

Who We're Looking For

The most important qualities for this position are trust, accuracy and reliability.

You are likely to suit this role if you:

• Have strong administrative or operational experience.
• Naturally notice small details and discrepancies.
• Are highly organised and methodical.
• Take ownership of your work and see tasks through.
• Are comfortable handling valuable and delicate customer property.
• Can follow established processes consistently.
• Are confident using computers, databases and web-based systems.
• Communicate clearly and professionally.
• Enjoy working in a practical, operational environment.
• Can work independently whilst contributing to a small team.
• Take pride in getting things right.

We particularly welcome applications from people who have worked in environments where accuracy, security, record keeping or careful handling of customer property are important.

Relevant backgrounds could include watches, jewellery, luxury retail, repair services, after-sales, optics, pharmacy, banking, stock control, logistics, quality control or similar environments.

Previous watch or jewellery experience would be an advantage, but it is not essential.

Working Hours

This is a permanent, full-time position based entirely at our workshop in Altrincham.

Monday: 9:30am–5:30pm
Tuesday: 9:30am–5:30pm
Wednesday: 9:30am–12:30pm
Thursday: 9:30am–5:30pm
Friday: 9:30am–5:30pm
Saturday: 9:00am–12:30pm

Approximately 34.5 hours per week, subject to agreed breaks.

Applicants should be comfortable with the advertised working pattern, including Saturday mornings.

About Postal Repairs UK

Postal Repairs UK is an independent specialist watch repair business based in Altrincham.

We receive watches directly from customers throughout the UK and provide a broad range of watch assessment and repair services from our working Altrincham workshop.

We are growing our in-house team and continuing to develop our workshop operation, making this an opportunity to join the business at an important stage of its development.

What We Offer

• £26,000–£30,000 per annum depending on experience.
• Permanent employment.
• Company pension.
• Full training in our systems and watch repair processes.
• A varied role within a specialist industry.
• Opportunity to develop specialist watch and repair knowledge.
• Progression into estimating and broader workshop coordination for the right person.
• On-site working in Altrincham.
• Good transport links.

What You'll Need

• At least two years' experience in administration, service coordination, customer service or another relevant operational environment.
• Confidence using computer-based systems, databases or CRM software.
• Strong written and spoken English.
• The right to work in the UK.
• Ability to work the advertised hours on-site in Altrincham.
• Confidence handling valuable, delicate and sentimental customer property.
• A reliable and responsible approach to work.

Applying

We are actively reviewing applications and intend to begin interviewing suitable candidates promptly.

Please submit your CV and answer the application questions carefully so we can understand your experience and what you could bring to the role.

Attention to detail is particularly important to us. When answering the final application question about what makes you a strong candidate for this role, please include the word “pivot” somewhere in your response.

Job Type: Full-time, Permanent
Pay: £26,000–£30,000 per year
Work Location: In person, Altrincham WA14 4DZ

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site gym
• Sick pay

Ability to commute/relocate:

• Altrincham WA14 4DZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work the advertised hours, including Saturday mornings, on-site in Altrincham?
• Do you have the right to work in the UK?
• Have you previously worked in a role involving valuable or delicate customer property, stock, quality control, repairs, jewellery, watches or luxury goods?
• Do you have experience using CRM, booking or database systems?
• Have you worked in watches, jewellery, luxury goods, repairs, after-sales or another detail-critical environment?
• What makes you a strong candidate for this role, and why would you like to work within the watch repair industry?

Experience:

• Administrative: 2 years (required)

Work Location: In person