Research Scientist, Kaggle
Google (10000+ pracowników)
Programowanie Frontend
Programowanie Backend
Poland
Pełny etat
Law
Doctoral degree
Java
Master's degree
C++
JavaScript
Natural language processing
AI
Python
Mobile devices
ONIT Technical Support Engineer
YourITeams
Wsparcie techniczne
Just Join IT
Warsaw(Poland)
Hybrydowo
Pełny etat
Senior
30,000 - 36,000 PLN / miesiąc
AI
IT Support
ONIT
The organisation seeks an experienced ONIT Technical Support Engineer to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform.
Responsibilities
Triage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment.
Partner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions.
Configure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows.
Design and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives.
Develop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions.
Lead technical design sessions and translate business requirements into scalable, maintainable platform solutions.
Operate within SLA-driven support models and maintain accurate records in ticketing systems.
Qualifications
Minimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar).
Strong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management.
Proven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support frameworks.
Demonstrated ability to design and implement platform configurations, workflows, and integrations using APIs and middleware.
Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.
Analytical problem-solving skills and attention to detail in technical design and issue resolution.
Benefits
Opportunity to work on a core enterprise platform supporting Legal Operations and cross-functional teams.
Collaboration with internal stakeholders and external vendors on high-impact technical projects.
Structured support environment with clear SLAs and documented processes.
Hybrid work from Warsaw
Unique TEAL culture, relationship- and respect-driven community, non-corporate atmosphere.
Agile approach and no bureaucracy.
Activities to support your well-being and health.
Luxmed Gold Extended medical care and Multisport Plus benefit.