As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level

Requirements:

You have a good command of German, English and Polish (minimum B2 level)
You have at least 12 months of experience in a similar role
You know how to ask the right questions to identify and understand customer needs and technical issues
You have excellent communication skills and a customer-focused mindset
You are proficient in MS Office applications
You have practical experience in providing first-line technical support and resolving basic IT issues

Offer:

Private medical care
Co-financing for the sports card
Constant support of dedicated consultant
Employee referral program

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1st Line Support with German

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